No one can give you better comfort or better sleep at a lower price. In fact, if you find the exact same item that you purchased at Z’s Please, advertised locally for less within 100 days of purchase, by any local, authorized dealer, or by Z’s Please, we will gladly refund all of the difference, plus an additional 5% of that difference, upon verification.
Our low-price mattress guarantee applies to any locally-advertised price on the same exact in-stock mattress at any local Bakersfield retailer. This guarantee does not apply to special orders purchases, membership clubs, promotional free gifts-with-purchase offers, special financing, factory rebates, lease purchases, promotions, & offers, or to one-of-a-kind, as-is, discontinued, or limited-quantity merchandise. You must notify Z’s Please to receive your refund.
Please ask your Mattressologist for complete details.
The Mattressologists at Urner’s Z’s Please Sleep Centers are specially trained to help you select the mattress that is just right for you. Our In-Home Trial allows you up to 100 days, beginning on the date you received your mattress, to decide if your mattress is right for you. We require that you spend a minimum of 30 nights on the new mattress since your body had become accustomed to the lumps and sags of your old mattress. After that 30-day period, if you still feel that your new mattress is uncomfortable, Urner’s will gladly allow you a one-time exchange of your mattress subject to the following terms:
Serta iComfort allows for a 120-day In-Home Trial Period without a restocking fee. All iComfort mattress exchanges require an additional Urner’s normal delivery fee, which will be deducted from the store credit.
Available every day, to local Bakersfield residents, on your premium, in-stock mattress purchase of $699 (mattress only) or more. All financing and payments must be completed prior to 2pm. Same Day Delivery is limited to local Bakersfield area residents only, within a 15-mile radius of Urner’s Wible Road Delivery Center, and limited to delivery capacity and other possible factors that may impact same-day delivery. Please ask your Mattressologist for complete details.
Our delivery teams take all circumstances into account during delivery to ensure a safe, easy, and successful delivery, but with just a few, simple steps on your part, your home will be ready for an easy delivery of your new mattress set.
Urner’s has developed a home delivery system that is both efficient and professional. Plus, there’s no waiting all day for your new purchase to arrive when Urner’s is delivering. On the morning of your delivery, we’ll give you a four-hour window in which we’ll be at your home. Then we’ll call you, “wherever you are,” about 50 minutes ahead of time to let you know we’re on our way.
Other than what you pick up at our warehouse, your purchase will be delivered to you by either our professionals in Urner’s trucks or by other contracted delivery services.
Our White Glove Delivery includes:
Special-order items are any product(s) not regularly stocked at Urner’s and ordered according to the customer’s specifications, preference, or requirements. A minimum 50% deposit is required at the time of purchase and before your merchandise can be ordered. After your special order merchandise is shipped or committed by our wholesale vendor, your merchandise and deposit are non-cancelable. No exceptions please. We request that you accept delivery of your merchandise within 10 days of it becoming available.
Any refund is subject to the terms & conditions of all other Urner’s policies.
If you paid by check or cash, our corporate office will issue a refund by check. We do not make cash refunds. If you paid by debit or credit card, we will issue a credit to that card.
General visitors to our websites – our websites collect and use information in aggregate form to track the total number of visitors to our site, the number of visitors to each page of our site, the domain names of our visitors’ Internet service providers, and other such technical information. This technical information, by itself, does not identify a specific individual. No personally identifiable information is available in this process and referred to as “non personally-identifiable information”. We use this data to better target our marketing efforts.
Customers – from time to time, we may collect personally-identifiable information necessary for registration and billing from customers who purchase our product and services online or at one of our retail locations. This information may include, but not be limited to: first and last names, home address, email address, and other personal information necessary to help us provide you with a better experience and to improve our product offerings and the quality of our services.
If you choose to subscribe to any of our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe by clicking the functional unsubscribe mechanism in each email or you can contact us at firstname.lastname@example.org.
If we are going to use your personally-identifiable information in a manner different from that stated at the time of collection through this Web site, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already collected through our site, we will post a prominent notice on our web site notifying users of the change.
If your personally-identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.
We take reasonable and appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices, and other security measures, including reasonable data encryption measures and physical security measures to guard against unauthorized access to systems where we store personal data. We also restrict access to personal information to our employees who need to know that information in order to process it on our behalf or on the behalf of our affiliates. These individuals are bound by confidentiality obligations to our company and may be subject to discipline, including termination, civil prosecution, and reporting to law enforcement if they fail to meet these obligations. However, although we endeavor to protect the personal information you provide us, we cannot guarantee that information cannot be illegally accessed by unauthorized third parties and we assume no liability of any kind for the unlawful acts of third parties, including employees who deviate from their job requirements and obligations to our company.
We do not share personal information with other companies or individuals outside of our company and our affiliates unless the use, preservation, or disclosure of such information is reasonably necessary to: (i) help us with our business activities such as shipping your order or offering customer service. (ii) satisfy any applicable law, regulation, legal process or enforceable governmental request; (iii) enforce any of our Terms of Service, including investigation of potential violations thereof; (iv) detect, prevent, or otherwise address any fraud, security or technical issues, and/or (v) protect against harm to the rights, property or safety of our Website, our company, our affiliates, our users, and/or the general public as required or permitted by law.
We will retain and use your information for as long as your account is active, as needed to provide you services, or for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. If Urner’s is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
Attn: Marketing Department
PO Box 41240 Bakersfield CA 93384-1240
Phone: (661) 396-8400